General Questions & Free Plan Membership

I have signed up for the Pet Aesthetician Free Plan account; how do I access the content?

After verifying your e-mail address, you can then log into your account and follow the instructions below to view the free content. These instructions are based on the orientation of the site on a PC; if you use a phone or other device to access the site, the position of some buttons may vary.

  1. Upon logging in, start by clicking on PRO CONTENTS on the main menu
  2. Here you will see links to the different content and courses.
  3. The pages that contain free content include:
    1. TEACHING MOMENTS FROM DR FAVER
    2. EDUCATIONAL ARTICLES
    3. SHORT VIDEOS
    4. INFORMATIONAL SHEETS
I am getting a message about my IP address when I try to login. What could be the issue?

If you’re seeing a message about your IP address, it means your account has been temporarily locked due to too many incorrect login attempts. Please wait 1 hour before trying to log in again. We recommend resetting your password before your next login attempt.

I am getting a message that I am an invalid user when I try to login to my account. What could be the issue?

If you’re seeing this or a similar message when trying to log in, it is good to start by confirming that your email address is the correct address associated with your account, if it is, then we recommend resetting your password.

If the issue persists, it could be related to your internet connection or browser. Make sure you’re connected to a stable network. We also recommend using Google Chrome, as it’s the most compatible and tends to have the fewest issues.

Pet Aesthetician Course: Introductory Science

I have purchased the Introductory Science Plan; how do I unlock the videos and get started?

After verifying your e-mail address and logging into your account you can follow the instructions below to begin this course. These instructions are based on the orientation of the site on a PC, if you are using you phone or other device to access the site then the location of certain buttons may vary. For a video tutorial CLICK HERE

  1. After logging in, click on PRO CONTENTS then select PET AESTHETICIAN COURSE: INTRODUCTORY SCIENCE (EX MODULE 1)
  2. Select GO TO COURSE
  3. This will take you to the main page where you can view the Intro Video
  4. Before you can begin watching the lesson videos you must click START COURSE to the right of the Intro Video to unlock the videos (if you are on a phone or tablet, this button may be at the very bottom of the page under the locked videos)
  5. You can now begin watching the videos by selecting START LEARNING
  6. Once you have watched the first video as many times as you would like and are ready to take the first quiz, click MARK AS COMPLETE at the top, right hand corner of the video to be taken to the quiz

Now that the course is unlocked, Click here for a video tutorial on how to get started!

How many chances do I have to pass the Introductory Science quizzes?

You will have one chance for each quiz to get a passing grade of 70% or higher. Once you begin the quiz you must finish. Exiting in the middle of the quiz will result in a failed quiz. If you do not pass a quiz, you will be prompted to be able to purchase another opportunity. If you fail any of the tests, we recommend rewatching the lesson and contacting us if you have any questions about the information. We are here to help!

I did not pass one of the quizzes; how do I purchase another quiz?

After you get your quiz results, you should see a link to purchase an activation code. If you don’t see this, you can go to SHOP then select the TEST activation KEY product. Then click ADD TO CART to purchase your activation key.

Once you have purchased your extra test, you will receive an email with your activation code. Do not use this code until you are ready to retake the quiz! When you are ready to retake the quiz, go to the quiz you are needing to retake and enter the code in the provided box and select CHECK. A button should then appear to start the quiz. You must immediately start the quiz. If you leave this page without starting and finishing the quiz then your activation will no longer be valid.

How many times can I watch each video?

You are welcome to watch each video as many times as you would like before taking the corresponding quiz. You will be able to go back and watch each video as many times as you would like under EDUCATIONAL VIDEOS even after you have completed the program. If you don’t understand anything at any point and want some clarification, feel free to contact us by phone or text at 855-464-8726 or email us at support@petskinacademy.com

Pet Aesthetician Course: Case Study Mentorship

I have purchased the Case Study Mentorship Plan; how do I unlock the course and get started?

After verifying your e-mail address and logging into your account you can follow the instructions below to begin this course. These instructions are based on the orientation of the site on a PC, if you are using you phone or other device to access the site then the location of certain buttons may vary. For a video tutorial, CLICK HERE

  1. After logging in, click on PRO CONTENTS then select PET AESTHETICIAN COURSE: CASE STUDY MENTORSHIP
  2. Select GO TO COURSE
  3. This will take you to the main page where you can view the Intro Video
  4. If you have not already completed and passed the pre-requisite course, PET AESTHETICIAN COURSE: INTRODUCTORY SCIENCE, you will not be able to start this course.
  5. Before you can begin the lessons, you must click START COURSE to the right of the Intro Video to unlock the course (if you are on a phone or tablet, this button may be at the very bottom of the page under the locked videos)
  6. You can now begin the course by watching the CONSULTATION VIDEO
  7. Once you have watched the first video as many times as you would like and are ready to take the quiz, click MARK AS COMPLETE at the top, right hand corner of the video to be taken to the quiz
  8. Once you have completed and passed the consultation quiz, you will receive an email to setup a time for your phone consultation with your case study mentor. Once you have completed your phone consultation the rest of the course will unlock to allow you to begin submitting your case studies.

Now that the course is unlocked, Click Here for a video tutorial on how to get started!

I am having issues submitting my assignments for my case studies. What do I do?

CLICK HERE for a video tutorial on how to submit your case study assignments.

When submitting your case study assignments, make sure that you upload all the documents for each assignment at the same time. If you are using a phone to submit your assignments then it may be easier to take a screenshot or photo of your forms so that all your forms and photos are in your camera roll and can all be selected together. This will prevent attachments from disappearing once you submit your assignment.

Pet Aesthetician Course: Advanced Science Workshop

I have purchased the Advanced Science Workshop; how do I sign up for the date/location?

After logging into your account you can follow the instructions below to sign up a Workshop date/location. These instructions are based on the orientation of the site on a PC, if you are using you phone or other device to access the site then the location of certain buttons may vary. For a video tutorial, CLICK HERE

  1. After logging in, click on PRO CONTENTS then select PET AESTHETICIAN COURSE: ADVANCED SCIENCE WORKSHOP
  2. Select CLICK HERE TO BOOK
  3. This will take you to the workshop page where you can view the available dates/locations (Dates/locations will be updated as they are available)
  4. Select the date/location you want to register for and click ADD TO CART
  5. Go to your cart and check out. No payment will be taken as you have already paid for the course, you are just registering for the workshop you wish to attend.
  6. You should receive an email with information on the workshop you selected. We will contact you with further information as your workshop approaches. Feel free to reach out if you have any questions.
  7. If at any point, you realize you are unable to attend the workshop you registered for please let us know asap. There are limited spot for each workshop so we want to make sure that everyone who wants to attend has the opportunity. You can then select a different workshop at the later date instead.

Need more help?